Delivery policy

In order to provide the most suitable choice for customers, Shinnara implements 4 forms of Online delivery:

  • Express delivery : Receive goods within 30 minutes - 2 hours
  • Fast delivery : Receive goods within 4 hours - 6 hours
  • Standard Delivery : Receive in 2-5 days
  • Select delivery time : Customer selects desired delivery time

Depending on the specific support policy at each time, product and customer receiving location, the order will show different shipping methods and final fees. Order processing time will be calculated from the time of receiving your complete payment.

The customer's order will be delivered in a maximum of 2 times. In case the first delivery is unsuccessful, a staff will contact you to arrange a second delivery schedule. In case we still cannot contact you or do not receive any response from you, the order will no longer be valid. The customer will have to pay the corresponding shipping fee to be able to continue receiving the goods in case the goods are returned to us in their original condition. In case the goods are damaged during the shipping process or lost, or must be destroyed, we are not responsible for refunding the customer according to the return policy Link

We provide a variety of delivery services and regularly update delivery fee promotions with the desire to serve customers best, however, in reality, operations may arise unexpected risks. In this case, if you have any information to discuss, please contact the Customer Care department at the information number below.

We are committed to checking orders and having appropriate resolution policies for each specific case.

2. Delivery policy for inner city orders

Distance Order value delivered Shipping fee Estimated time

Delivery within 10km

under 199,000 VND Free
199,000 VND - 399,000 VND Free Delivery within 48 hours
399,000 VND - 799,000 VND Free
from 799,000 VND or more Free

3. Delivery policy for international orders

We only allow some countries outside of Vietnam and Korea to purchase according to the shipping policy of our local shipping partners. Some countries that can purchase on our website include the details in the table below: Area, Estimated time, Cost.

3.1: Basic delivery time (2-5 days)

Product weight Shipping fee Estimated delivery time
< 500g 250,000 VND Indonesia, Malaysia, Philippines
Singapore, Thailand
< 1000g 300,000 VND
< 1500g 350,000 VND
< 2000g 400,000 VND

3.2: Basic delivery time (7-14 days)

Product weight Shipping fee Estimated delivery time
< 500g 90,000 VND Indonesia, Malaysia, Philippines
Singapore, Thailand
< 1000g 150,000 VND
< 1500g 200,000 VND
< 2000g 250,000 VND

4. Delivery process

When receiving goods, customers need to note the following:

- Open the package and compare the goods with the invoice.

- Check whether the actual product is the same as the product the Customer ordered.

- Check the packaging and product for damage during shipping.

If not satisfied with 1 of the 3 above, Customer can ask Delivery Staff to confirm and return the goods.

Shin will not be responsible for resolving complaints about missing or wrong delivery of goods from Customers after the Customer has signed for receipt and payment.

Note: The order will be automatically canceled if the delivery staff cannot contact the Customer at the time of delivery (maximum 3 calls, each 10 minutes apart).

Contact us at
Support Center: Shinnara Support Center
Address: 7th Floor, Charmvit Building, 117 Tran Duy Hung, Cau Giay, Hanoi
Email: info @shinnara.vn
Phone number: 039509376