Delivery policy

In order to provide the most suitable choice for customers, Shinnara implements 4 forms of Online delivery:

• Express delivery : Receive goods within 30 minutes - 2 hours
• Fast delivery : Receive goods within 4 hours - 6 hours
• Standard Delivery : Receive in 2-5 days
• Select delivery time : Customer selects desired delivery time

Depending on the specific support policy at each time, product and customer receiving location, the order will show different shipping methods and final fees. Order processing time will be calculated from the time of receiving your complete payment.

The customer's order will be delivered in a maximum of 2 times. In case the first delivery is unsuccessful, a staff will contact you to arrange a second delivery schedule. In case we still cannot contact you or do not receive any response from you, the order will no longer be valid. The customer will have to pay the corresponding shipping fee to be able to continue receiving the goods in case the goods are returned to us in their original condition. In case the goods are damaged during the shipping process or lost, or must be destroyed, we are not responsible for refunding the customer according to the return policy Link

We provide a variety of delivery services and regularly update delivery fee promotions with the desire to serve customers best, however, in reality, operations may arise unexpected risks. In this case, if you have any information to discuss, please contact the Customer Care department at the information number below.

We are committed to checking orders and having appropriate resolution policies for each specific case.

2. Delivery policy for inner city orders

Distance	Order value delivered	Shipping fee	Estimated time
Delivery within 10km	under 199,000 VND	Free
	199,000 VND - 399,000 VND	Free	Delivery within 48 hours
	399,000 VND - 799,000 VND	Free
	from 799,000 VND or more	Free

3. Delivery policy for international orders

We only allow some countries outside of Vietnam and Korea to purchase according to the shipping policy of our local shipping partners. Some countries that can purchase on our website include the details in the table below: Area, Estimated time, Cost.

3.1: Basic delivery time (2-5 days)

Product weight	Shipping fee	Estimated delivery time
< 500g	250,000 VND	Indonesia, Malaysia, Philippines Singapore, Thailand
< 1000g	300,000 VND
< 1500g	350,000 VND
< 2000g	400,000 VND

3.2: Basic delivery time (7-14 days)

Product weight	Shipping fee	Estimated delivery time
< 500g	90,000 VND	Indonesia, Malaysia, Philippines Singapore, Thailand
< 1000g	150,000 VND
< 1500g	200,000 VND
< 2000g	250,000 VND