Privacy Policy

Last updated: [February 5, 2024]

Privacy policy on Shinnara site also known as ("Site", "we", "we". We collect and use your personal information when you visit, use our services or make purchases products from shinnara.vn, or contact us. For the purposes of this Privacy Policy, "you" means the customer as a user of the Services on our website, whose information you we have collected in accordance with this Privacy Policy.

By using and accessing any Services on the website, you consent to the collection, use and disclosure of your information described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Services on the website.

Changes to this Privacy Policy
We may update this Privacy Policy, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal information
To provide the Services, we collect and have collected personal information about you in the past 12 months through various sources. The information we collect and use varies depending on how you interact with us.

We may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect the Services . Rights and permissions of our users or others.

Personal information is collected
The types of personal information we obtain about you depend on how you interact with our Website and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or could relate to you. The following sections describe the specific categories and types of personal information we collect.

The information we collect directly from you includes:

1. Basic contact details include your name, address, phone number, email.
2. Order information includes name, billing address, shipping address, payment confirmation, email address, phone number.
3. Account information includes username, password, security questions.
4. Shopping information includes items you view, add to your cart or add to your wishlist.
5. Customer support information includes information you choose to include when you communicate with us, such as when sending messages through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from being able to use or access these features.

Information we collect through Cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, and your IP address. you and other information related to your interactions with the Services.

Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment to fulfill your order and provide you with the products or services you request, in order to fulfill our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we partner with may automatically collect collect certain information using online tracking technologies such as pixels, software developer kits, third-party libraries, and cookies...etc.


Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third party. For more information, see the section below, Third Party Websites and Links.

How we use your personal information
Provide products and services. We use your personal information to provide the Services to you to perform our contract with you, including processing your payments, fulfilling your orders.

Members' personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each member's information is only carried out with that customer's consent, unless otherwise prescribed by law.

Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.
In case the information server is attacked by hackers leading to loss of member personal data, we will be responsible for reporting the incident to the investigating authorities for timely handling and notifying members. member is known.
Absolute confidentiality of all members' online transaction information, including digital accounting invoice information and documents


The management board requires individuals when registering/purchasing to provide all relevant personal information such as: Full name, contact address, email, phone, etc., and is responsible for this. Legality of the above information. The Management Board is not responsible nor will it resolve any complaints related to that member's rights if it deems that all of that member's personal information provided upon initial registration is inaccurate.

We commit not to use your personal information for purposes other than providing and improving shopping experience services on our website. Please contact us through the contact details on the website to receive more answers from our consulting team.

Contact us at address
Company name: Shinnara Co., Ltd
Address: 7th Floor, Charmvit Building, 117 Tran Duy Hung, Cau Giay, Hanoi
Email: janjin1210@gmail.com
Phone number: 039509376