Privacy Policy

Last updated: [05.02.2024]

Privacy Policy on Shinnara website or also referred to as ("Website", "we", "us". We collect, use your personal information when you visit, use our services or make purchases from shinnara.vn, or contact us. For the purposes of this Privacy Policy, "you" means the customer as a user of the Services on our website, whose information we have collected under this Privacy Policy.

By using and accessing any Services on the website, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Services on the website.

Changes to this Privacy Policy
We may update this Privacy Policy, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information
To provide the Services, we collect and have collected personal information about you in the past 12 months from a variety of sources. The information we collect and use varies depending on how you interact with us.

We may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect the Services. The rights and rights of our users or others.

Personal information collected
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

The information we collect directly from you includes:

1. Basic contact details including your name, address, phone number, email.
2. Order information includes name, billing address, shipping address, payment confirmation, email address, phone number.
3. Account information includes username, password, security questions.
4. Shopping information includes items you view, add to your shopping cart, or add to your wish list.
5. Customer support information includes information you choose to include when communicating with us, such as when sending messages through the Services.

Some features of the Service may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through Cookies
We also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use the Site and our account, including device information, browser information, information about your network connection, your IP address, and other information related to your interactions with the Services.

Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payments, to fulfil your orders and provide you with the products or services you request, to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we partner may automatically collect certain information using online tracking technologies such as pixels, software developer toolkits, third-party libraries, and cookies...etc.


Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third parties. For more information, see the section below, Third Party Websites and Links.

How we use your personal information
Providing products and services. We use your personal information to provide the Services to you to perform our contract with you, including processing your payments, fulfilling your orders.

Members' personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each member's information is only carried out with the consent of that customer, except in cases where the law provides otherwise.

Do not use, transfer, provide or disclose to any third party any member's personal information without the member's consent.
In case the server storing information is hacked, leading to loss of member's personal data, we will be responsible for reporting the incident to the authorities for timely investigation and notification to members.
Absolute security of all online transaction information of members including accounting invoice information and digitized documents


The Management Board requires individuals to provide full relevant personal information when registering/purchasing such as: Full name, contact address, email, phone number, etc., and is responsible for the legality of the above information. The Management Board is not responsible for and will not resolve any complaints related to the rights of that member if it is determined that all personal information provided by that member when initially registering is incorrect.

We are committed to not using your personal information for any purpose other than providing and improving the shopping experience on our website. Please contact us via the contact information on the website to receive more answers from our consulting team.

Contact us at
Support Center: Shinnara Support Center
Address: 7th Floor, Charmvit Building, 117 Tran Duy Hung, Cau Giay, Hanoi
Email: info @shinnara.vn
Phone number: 039509376