Privacy Policy

Last updated: 2025/05/10

We at Shinnara are committed to protecting your privacy when you use our services. This privacy policy describes how we collect, use, protect, and share your personal information when you access and use services on the shinnara.vn website.

1. PURPOSE AND SCOPE OF PERSONAL INFORMATION COLLECTION

We collect your personal information including, but not limited to: name, address, phone number, email, payment information, and other information related to the service you request. Collecting this information helps us provide services, confirm orders, contact you when necessary, and improve service quality.

Your personal information is only collected when you register an account, purchase products, or when you voluntarily provide it through forms on our website or through our other communication channels.

2. SCOPE OF USE OF PERSONAL INFORMATION

We are committed to using your personal information only for the following purposes:

• Processing orders, handling deliveries, and providing customer support.

• Contact you when necessary (e.g., to inform you about changes in services or transactions).

• We will send you advertisements, promotions, and special offers if you agree to receive them.

• Provide customer support services and improve the user experience.

• Comply with legal requirements and requests from competent government authorities.

We are committed to not using your personal information for any purpose other than those stated above.

3. INFORMATION RETENTION PERIOD

Your personal information will be stored for the duration of your use of our services or until you request that we delete it. All personal information will be kept confidential and will not be shared with third parties without your consent, except where legally required.

4. PROTECTION OF PERSONAL INFORMATION

We are committed to protecting the security of the personal information you provide. We have implemented physical, electronic, and procedural security measures to prevent unauthorized access to or disclosure of your personal information. However, due to the nature of the Internet, we cannot guarantee 100% security of your personal information.

In the event of a security incident, such as unauthorized access to our systems or loss of personal data, we will promptly notify you and the relevant authorities for appropriate action.

5. USER'S RIGHTS REGARDING PERSONAL INFORMATION

You have the right to check, update, edit, or request the deletion of your personal information at any time. To exercise this right, please contact us using the contact methods below.

If you do not wish to receive promotional information or offers, you can unsubscribe via the unsubscribe links in the emails or notifications we send you.

6. THIRD PARTIES HAVE THE RIGHT TO ACCESS PERSONAL INFORMATION

We may share your personal information with relevant partners or third parties in the following cases:

• Providing support services, processing payments, and shipping goods.

• Comply with requests from competent legal authorities, such as the Court, the Procuratorate, and the police, when required by law.

7. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to other websites. We are not responsible for the privacy policies or content of third-party websites. We encourage you to read the privacy policies of these websites before providing personal information.

8. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights regarding personal information, please contact us via:

Customer Support Center : SHINNARA CO., LTD.

Address : 6th Floor, MD Complex Building | 68 Nguyen Co Thach Street, My Dinh, Hanoi, Vietnam.

Email : info@shinnara.vn

Phone number : +(84) 939 200 993

We will try to respond to your request as soon as possible.